Privacy Policy

Last Updated: November 2024

Impapreapge is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage our services.

Information We Collect

Personal Information

When you submit an enquiry or request our services, we may collect:

• Full name and contact details (email address, postal address)
• Information about the property requiring assessment
• Details about the senior resident's mobility or health considerations relevant to safety planning
• Payment information when services are purchased

Automatically Collected Information

When you browse our website, we automatically collect certain technical information including:

• IP address and general geographic location
• Browser type and operating system
• Pages visited and time spent on each page
• Referring website or search terms used

How We Use Your Information

We use the information collected for the following purposes:

• To respond to your enquiries and provide requested services
• To schedule and conduct home safety assessments
• To prepare assessment reports and recommendations
• To process payments and maintain transaction records
• To improve our website and service offerings
• To comply with legal obligations

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share information with:

• Service providers who assist with our operations (payment processors, IT support)
• Professional contractors engaged to perform home modifications
• Government agencies when required by law or to support funding applications you authorise

All third parties are required to maintain the confidentiality of your information and use it only for the purposes we specify.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Restricted access to personal information on a need-to-know basis
• Regular security assessments of our systems
• Secure storage of physical documents

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Active client records: Duration of service relationship plus seven years
• Assessment reports: Seven years from date of completion
• Enquiry data: Two years from last contact
• Website analytics: 26 months

Your Rights

Under Australian Privacy Principles, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies and Tracking

Our website uses cookies to enhance functionality and analyse usage patterns. For detailed information about the cookies we use, please refer to our Cookies Policy.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Impapreapge
45 Harbour Street, Suite 12
Sydney, NSW 2000
Australia

Email: [email protected]